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Frequently Asked Banking Questions

Banking | Online Banking | Bill Pay | Security Tips

Q: Are my deposit accounts FDIC insured?
A: Yes! The standard deposit insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.

Q: How do I set up Direct Deposit of my payroll check?
A: After your checking account has been opened, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking account or savings account has been opened, you will receive our routing and transit number and your account number. Contact your local Social Security Office or visit www.ssa.gov to set up your direct deposit.

Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at our office.

Q: Is interest paid on my checking account?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Now Checking account.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.

Q: When do I have access to use Online Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week! However, access may not be available occasionally for short periods of time to allow for provider maintenance of computer systems and programs.

211 St. Joseph · Wathena, KS 66090 · (785) 989-4431
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